Blue Cross Blue Shield of Massachusetts

Blue Cross Blue Shield of Massachusetts had disparate systems for HR, payroll and benefit services. They endured cumbersome paper based time collection methods. Blue Cross Blue Shield of Massachusetts offered no online benefits enrollment or associate services. Management has no visibility into associate records and the existing HR services were viewed as a transaction based function.

Problems

  • Inability to efficiently update payroll systems to meet changing industry regulations
  • Disparate HR, employee benefits, and payroll services
  • Repetitive communication to maintain consistency across three systems
  • Paper-based, inefficient time collection system

 

Solutions

  • ADP’s Enterprise HR to consolidate several processes into one and make all information available across all compatible systems
  • eTIME to manage time collection and seamlessly connect payroll with time management
  • ADP’s Hosting Services to host BCBSMA’s HR processes, ensuring compatibility and seamless transitions

 

Results

  • Decrease in research time due to the availability of all employee records in one database, including work habits, days off, and elected benefits
  • Streamlined data collection and processing, increasing worker productivity and decreasing company costs
  • Easy web access for all employees to spot errors and make changes