CarMax

After CarMax separated from its parent company, it was faced with the ominous responsibility of building an entire payroll, HR, and employee benefits infrastructure. CarMax needed an integrated, flexible and robust HR solution offering that was also cost effective and scalable.

Problems

  • Lack of payroll system and developed HR department after separation from its parent company
  • Over-burdened upper management navigating the complex world of HR integrated solutions
  • Inexperience of employees in maintaining a payroll, time collection, and benefits system

 

Implications

  • Inefficient processes leading to loss of valuable time in a newly established, independent company
  • Inability of management to focus on strategy and company goals
  • Lack of employee confidence in the HR department

 

Solutions

  • Enterprise HR to integrate payroll, time collection, and benefits programs in one, easy-to-use system
  • Comprehensive call center to answer employee questions
  • ADP’s Hosting Service to ensure no increase in management responsibilities

 

Results

  • Increased benefits and employee access to personal records through Enterprise HR’s Self Service feature
  • Automated updates to keep systems running on the latest technology
  • Freedom of upper management to improve sales and effectively lead company