City of Baltimore

The City of Baltimore sought to improve the timeliness and accuracy of its antiquated payroll system, while streamlining inefficient, manual processes and increasing service levels. They wanted to implement a solution that utilized best practices and leading technology.

Problems

  • Labor and paper intensive timekeeping system
  • Outdated COBOL system unable to handle departmental complexities
  • Inefficient payroll practices leading to employee dissatisfaction


Implications

  • Negative media scrutiny and unprofessional appearance
  • Inability to monitor employee habits, spot problems, and increase efficiency
  • Inaccuracies and inconsistencies in timekeeping and payroll management


Solutions

  • Enterprise eTIME to streamline processes and automate timekeeping


Results

  • Increased consistency across departments in application of union contracts
  • Increased employee productivity and decreased HR errors
  • Technological integration to bring Baltimore up to date